In an Effort to Continue Twist Salon's Superior Level of Service and Integrity, Our Salon has Implemented Policies That Ensure Structure, Allows our Stylists to Exceed Expectations and to Maintain a "Smooth", Consistent and EFFICIENT Schedule!

 APPOINTMENT CANCELLATIONS & "NO-SHOWS"

Please notify us at least 24 hours in advance for any cancellation.
Clients that miss an appointment or give less than 24 hour notice are required to pay 50% for ANY appointment that is reserved in order to continue to book services with us!

TARDINESS
 TWIST is unable to Accommodate Color Appointments if a Client is 15 Minutes Late or More
TWIST is Unable to Accommodate Haircut & Styling Appointments if a Client is 10 Minutes Late or More
Please Note: If a Client is Later Than These Designated "Courtesies", an Appointment May be Forfeited and the Cancellation Fee Will be Applied.

REDO POLICIES & REFUNDS
A Significant Amount of Time, Product & Materials are Needed for any Client's Custom Service. Therefore, TWIST is Unable to Offer Any Refunds. However, we are more than happy to adjust technical errors. Examples of errors; bleed marks, toner spots or uneven cut.

If You Feel There was a Technical Error with a Service, Please Contact TWIST WITHIN 72 HOURS of Your Appointment and TWIST will Happily Schedule You to For an Adjustment.

Any Adjustment Requests Made After 72 hours, will NOT be accommodated. Additionally, ALL Adjustments MUST be scheduled Within SEVEN (7) Business Days After Your Appointment AND ALL Clients MUST be Scheduled with Their Original Stylist!
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Thank you for your continuing support and we look forward to seeing you!